The SAMANAGA Diaries
The SAMANAGA Diaries
Blog Article
Yet one more, who ever hopes to dig into piles of warranties? We don’t, so we like that Samanage delivers warranty details instantly when we want it.
Its ability to streamline assist workflows, improve visibility throughout IT operations, and supply outstanding shopper help have gained the application among our most important awards.
“Brokers can easily track tickets and communications about incidents,” he mentioned. Junior administrators will often be at the forefront to receive direct complaints from customers, so we imagined this comment is saying lots in regards to the program.
We trust in our solid nearby team that's composed of passionate, multitalented, professional individuals driven by excellence and the need to find creative solutions to problems.
An intuitive attribute that we observed is usually that instead of clicking a ‘Resolve’ button to close a ticket–the normal in ticketing apps–you change the ticket status to ‘Resolve’. Far more cumbersome, we know, nevertheless it’s a precaution to ensure the ticket is double checked.
Keunggulan Samanaga yang membedakannya dari platform lainnya adalah proses WD (withdrawal) yang cepat dan pasti dibayar berapapun jumlahnya. Artinya, tidak ada batasan penarikan, dan kamu bisa mencairkan kemenangan kapan saja tanpa khawatir saldo terpending.
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As soon as the agent has additional a title and an outline, everything is left to perform is assign the ticket into the suitable person through the research box and add any pertinent priorities and owing dates. Once that may be total, press the Make Incident to return back to the key Incidents watch.
Possibly the most typical constructive reviews about Samanage is its dependable client assist. “We could Call them via chat, e mail, cellular phone… the options give us plenty of versatility,” pointed out a single of many happy consumers.
We talked to Doron Gordon, founder & CEO of Samanage, and questioned him a handful of questions that we hope expose a tad more about Samanage as a program and its purpose in supporting your operate.
Tagging makes it simpler to outline the product’s standing and assign it to customers and keep track of its general performance. In the same way, the assistance desk has strong software package repository. You can easily retrieve computer software details, and, additional critically, detect safety bugs or unauthorized set up.
Amongst Samanage’s price propositions is it lends businesses higher visibility on challenges and incidents; very well, we expect the vendor really should lengthen the visibility pitch to its asset management.
The only disadvantage is once you don’t have to have A few of these capabilities, your service desk may very well be carrying unnecessary baggage and value. check here Head that Samanage is ITIL-compliant; if you’re not gunning for rigid benchmarks or in the event you’re a little or medium player, Ensure that you be apparent about your certain desires during value quotation to stop purchasing unused additional functions.
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